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SOS (Service Operations System) is the ultimate toolkit for businesses that thrive on service delivery. It brings together every aspect of service management—from initial customer complaints and requests to complex job scheduling and long-term contract tracking—into one intuitive, powerful platform.
Explore Key BenefitsTurn complex field and office operations into seamless, efficient workflows.
Capture and manage customer complaints and cases 24/7.
Calendar-based job assignment and route optimization.
Track SLAs, agreements, and automated renewals.
Real-time coordination between field staff and headquarters.
Technicians can update job status and capture signatures on-site.
Full service history and compliance tracking for every client.
Scalable for regional service providers and global enterprise firms.
Manage HVAC, plumbing, and electrical services.
Track SLAs and hardware deployment schedules.
Coordinate multi-site cleaning and security services.
Schedule seasonal work and crew management.
Track recurring treatments and compliance logs.
Drag-and-drop job assignment across your entire workforce.
Real-time alerts for contract compliance and deadlines.
Know exactly when jobs are started, paused, or completed.
Allow clients to track their service requests in real-time.
Eliminate paperwork with on-site digital approvals.
Real-time Tracking
Scheduling
Team Coordination
Mobile Ready
Built for distributed teams across Canada, US, and India.
SOS is built for resilience. Whether your teams are operating in urban centers or remote areas, our system ensures data sync whenever connectivity is available. We support multilingual interfaces and local timezone-based scheduling to keep your entire global operation in sync.
Rapid onboarding for your office and field teams.
We map your current service request and scheduling workflows.
Customizing case categories, SLAs, and mobile interfaces.
Hands-on training for office admin and field technicians.
Final UAT to ensure scheduling and reporting accuracy.
Full deployment with continuous operational support.
Coordinating distributed teams with real-time visibility.
“SOS replaced our manual spreadsheets and fragmented communication. We now manage 40% more jobs with the same team size, and our client response time has dropped by half.”
Coordinate your field teams, manage your contracts, and delight your clients with SOS. Osian Softcon makes service operations seamless.